Damaged or Defective Items

We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.

• Inspect item upon delivery. If you need to store your items for an extended period of time, such as during construction or renovation, please be sure to inspect the product before moving them into storage as the (3) day claims window will still apply.
• If damage is noted, accept delivery and sign off with the carrier “damaged upon arrival”
• Photograph the item and packaging. If the affected piece is an upholstered product please photograph the PI label, which is located at the underside of the product.
• If an item or part is structurally damaged and completely unusable, refuse delivery of the damaged item or part only
• Do not refuse undamaged items or parts, you are responsible for all redelivery costs.
• Claims received in excess of (3) calendar days beyond the delivery will not be accepted
• Photographs must be clear and attached to your claim within (3) calendar days

We will send a replacement via Standard Shipping, offer a blemish discount. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced with an in-stock item where possible

Received Wrong Item

Mistakes happen. If you receive the wrong products, you should send photos of the product received, and photos of the shipping label as a proof. If you do not wish to keep the products, we will send you a shipping label to send the goods back. Once we receive the goods back, we will ship the correct product you ordered.

You are also eligible for a full refund. Once you return the wrong products back to us in good condition, we will issue the full refund. The Site is in charge of the return shipping fees. We may refuse the refund application if you fail to provide proof in time.

Partial Items Shipped

When you received your package and find that part of product isn’t included, you should immediately send photos of all the parts received and photos of the shipping label to our support mail at support@fivestarempire.com. Ask our support team to ship the missing item or issue a refund. You could choose to keep the products and we will issue a partial refund based on what you have received. You can also return the products in good condition for a full refund. Return shipping fees is the Sites responsibility. We may refuse the refund application if you fail to provide proof in time.

For more  information:

Contact Information:

Trade name: Five Star Empire

Chat Support: 24/7

Business Hours: 9:00 AM – 4:00 PM

Business Days: Monday – Friday

Business Number: +1 (561) 726-4431

Business Mail: support@fivestarempire.com

Physical address: 1565 Vía De Pepi Boynton Beach, FL 33426, United States