Home/FAQ’s FAQ’s What type of cards do you accept? Visa ( Debit/Credit), Mastercard ( Debit/Credit), American Express, Discover, JCB, Diners Club, China UnionPay, debit cards. How can I contact customer support? Our customer support team is here to help! You can reach us at support@fivestarempire.com for any inquiries or assistance. How do I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order status online. How do I report a damaged or defective product? To report a damaged product please log into your account and contact us on our support mail support@fivestarempire.comYou can visit our Returns, Refunds & Damaged items page for full details on Damaged or Defective Items.